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Help Desk Services

PC SERVICES

Vulnerability Assessment

E-mail Configuration

Networked Machines

File and Printer Sharing

Viruses Removal/Protection

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HELP DESK SERVICES

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TESTIMONIALS

Derek was courteous, professional and very knowledgeable. He fixed my computer in the estimated time, as I went about the rest of my business.

Tom Sacco, Norwalk, CT US

Become a Business Member today by simply purchasing a block of 4 hours or more at any one time

Business Member Benefits

Business member pricing
Dedicated support line for business members only

With PC Ask Me, you can leverage the tools and expertise of our technical services to streamline and maximize your IT infrastructure. We encourage you to think of our highly qualified technicians, as part of your internal IT team. At PC Ask Me, we offer professionals and small to medium-sized businesses access to Fortune 500 services and support at small business prices.

Unused support minutes will remain as a credit on your account for use anytime.* To purchase service simply call our toll free phone number and a Tech Genius will fix all your PC problems.

All fees must be prepaid. Minimum system requirements: Windows XP or Windows Vista and a high speed internet connection.*Support is available 6am to 9pm Pacific Standard Time at standard rate. Prices quoted do not include taxes, taxes will be charged where applicable.

Full List of PC Ask Me Services

Vulnerability Assessment:
Is your machine up-to-date with all of the latest Microsoft updates? Are you protected against the latest threats? A quick vulnerability assessment will determine, if all of your Microsoft products are up-to-date with the latest updates/patches. During the vulnerability assessment, we will check to see if your virus definitions are current and we will schedule automatic updates and scans to keep your machine up-to-date and fully protected.

    * Check all installed programs for potential threats.
    * Configure your software firewall to monitor inbound and outbound network traffic (if applicable).
    * Check to see, which ports are utilized on your workstations.
    * Ensure Microsoft Automatic Updates are enabled and that none are hidden.
    * Check license status of anti-virus/malware programs.
    * Bring all malware software definitions up-to-date.
    * Ensure proper security settings in browsers.

E-mail Configuration:
Learn how to make the most of Microsoft Outlook (or other e-mail client software) with e-mail configuration. Let us assist you with setting up your MS Outlook (or other e-mail client software). During the session, we will configure your POP or exchange account in Outlook to receive mail in the folders of your choice. We will also, setup rules and filters to handle specific e-mail, adjust your spam filter, configure the Out of Office Assistant, instruct and enable you on how to share your calendar with other users in your office, and configure your Microsoft Exchange e-mail account (if applicable).

    * Setup 1 or multiple POP accounts.
    * Create signature files for associated e-mail accounts.
    * Assist in setting up Out of Office Assistant.
    * Change the settings to your Bulk/Junk filter.
    * Create rules to handle specific e-mail.
    * Create distribution lists.
    * Setup your personal contacts for easy access. ·
    * Setup global address book/contact list (if applicable).
    * Setup auto responders.
    * Learn how to share your calendar and setup permissions (if applicable).
    * Temporarily forward your e-mail to another account.

Networked Machines:
Are all of the machines in your office in the same network? Whether your network is wired or wireless, we can configure your networked computers or devices to ensure connectivity and uptime.

    * Resolve any IP address conflicts.
    * Ensure proper DNS settings.
    * Setup local users for your workstation.
    * Setup local security policies for user specific permissions.
    * Statically assign IP addresses for ease of remote access.
    * Configure VPN settings on laptops for remote connectivity.
    * Map necessary network drives for convenience.
    * Install/configure local or networked printer.
    * Ensure workstation is a member of the proper domain/workgroup.
    * Configure local Windows backup.

File and Printer Sharing:
Let us setup your networked shares for file storage and accessibility. We can setup permissions for your office staff to access specific files and directories shared on your network and we can make your networked file shares through mapped drives, easily accessible. We can also setup your office printer for universal access- whether the printer is equipped with a network card or it’s attached to a computer with a USB cable, we can ensure access to everyone.

    * Setup local directories to be shared over the network.
    * Setup local printer to be accessed over the network.
    * Setup Group Policies (if on domain).
    * Setup network data shares.
    * Setup user level permissions for domain accounts.

Virus Removal/Protection:
Let us assist you in setting up your managed/unmanaged virus protection in your office. With our virus removal and protection service, we will setup automatic scans and ensure that your virus definitions are current. If one of your machines does become infected, one of our expert technicians can both remove the threat and setup safeguards to ensure that you don’t become vulnerable again.

    * Install/configure current virus protection program.
    * Ensure all virus definitions are up-to-date.
    * Scan for possible threats.
    * Remove malware and clean up registry.
    * Set clean system restore point.
    * Check for any rogue processes that anti-virus program may have missed.
    * Setup weekly scans.

Immediate Assistance:
Have a computer related problem that is annoying you? Do you get random error messages and crashing programs? Need help acquiring new fonts? No matter how big or small the issue is- we are here to help.

    * Help configure desktop settings to your preference.
    * Resolve error messages.
    * Configure your preferred Internet browser.
    * Assist with installing/reinstalling software.
    * Configure your power management schema.
    * Clean up your temporary files and cookies.
    * Training/How to with MS Office software
    * Much, much more….

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